The till guide

5 · Paying

Reopen a paid tab, adjust a tip

managerWhere: A paid check · Reopen tab · Adjust tip

Under Clear · back to floor on a paid check are two quiet links.

  • Reopen tab puts the check back on the floor as open so more can be rung or a wrong tender fixed. Manager PIN.
  • Adjust tip sets a new tip on one payment, for a slip signed after the terminal ran. The sheet reads Tip on record: $8.00; type the new figure and tap Set tip · manager PIN.

processor tenders can't be adjusted here

A tip on a payment the card processor already captured cannot change on the till. The reason lands under the dots as the server says it.

Related: Tips · Refund a payment

On the till itself: ⚙ → 📖 Help shows this article offline, every role, no PIN.