- 1Open the paid check from the Just paid rail or 🔍 Find.
- 2Tap ↩ Refund…. The sheet lists the check's payments; a split tab holds several and a refund is against one.
- 3Pick the payment. Leave AMOUNT blank to refund all that is refundable, or type less. Type the reason: "Sent back the steak".
- 4Tap the red button and sign with a PIN carrying refund permission.
The result says what actually happened, never assumes:
processedThe card processor took it. The guest sees it in a few days.
recordedCash. Pay it out of the drawer now; it is on the drawer log.
recorded, not sentRecorded here; finish it in your own card terminal.
Related: Reopen a paid tab, adjust a tip · Awaiting a decision