Tap ✓ Ready when the bag is on the counter. The card moves to the ready group with waiting 0m, the guest's tracker in the app flips to Ready and their phone is pushed, and a driver on the job is told to come in.
A pickup guest who gave a phone number at checkout also gets one text, with no link and no marketing:
Hawg's Breath Saloon: your order #1548 is ready for pickup — head over now.
The status line says what happened, in the server's word:
Priya K. — ready for handoff · text sent
Walk-in — ready for handoff · no phone on the order
A delivery guest gets the driver, not a text. One text per order, ever.
A ready order leaves the rail on its own once it has been picked up. Fifteen minutes after that it is gone from the rail; find it with 🔍 Find.
ⓘ Only tap Ready on a real order. It pushes a real phone, and texts one.
Related: The Out the door rail, in bagging order · Find a check · Pause online orders