Printer not responding · the KDS has the ticket
The till tried the printer on the LAN and got no answer. The order went; the kitchen screen has it. Nothing is blocked and nothing needs re-ringing.
- 1Check the printer has power, paper and a lit network light.
- 2⚙ → This terminal → the printer's Test. A proof ticket means it is back.
- 3Reprint what was missed from the order screen, 🖨 Reprint ticket.
If the address changed, Remove the printer and add it again with the new IP.
Related: Kitchen tickets print on Send · Add a printer and test it