The till guide

7 · Out the door

Held, awaiting a Yusker driver

counter · hostWhere: An Out the door card · the amber hold chip

A delivery the guest ordered with a Yusker driver is not fired until a driver accepts, so the food is not cold when they arrive. The card reads:

⏸ Held — awaiting a Yusker driver · held 4m · search ends in 6m

Under it: 🛵 Awaiting a Yusker driver — not fired, no ticket yet. There is nothing to cook and nothing to bag. When a driver accepts, the order fires itself, the kitchen gets its card and its ticket, and the rail line becomes the driver: ✓ Marc D. · Yusker Driver · 🚗 · 3.2 km · pickup in ~8 min, then 🚲 Marc D. is here, then picked up.

Send on the order screen is refused while it is held; the only override is the manager's Release on this card.

Related: Release to kitchen · Guest deciding: pickup or refund

On the till itself: ⚙ → 📖 Help shows this article offline, every role, no PIN.