The till guide

7 · Out the door

Guest deciding: pickup or refund

counter · hostWhere: An Out the door card

When no Yusker driver took the job, the guest is asked in the app to choose pickup or a refund. The card reads:

⏸ Guest deciding — pickup or refund · guest decides by 10:10 PM · 9m

Under it: 🧑 Guest choosing pickup or refund in the app — nothing to do here. The venue cannot release it and should not cook it. If they pick pickup, the order fires as a takeout. If they pick a refund, it leaves the rail.

Related: Held, awaiting a Yusker driver

On the till itself: ⚙ → 📖 Help shows this article offline, every role, no PIN.