The till guide

9 · Cash drawer

Balanced, over, short

managerWhere: The variance card after a count

The till expected float + cash taken − cash refunds + paid in − paid out − drops. The count is what was there.

BalancedThe same to the cent, or inside the venue's tolerance.
OverMore in the drawer than expected. Usually change given wrong.
ShortLess. The figure is red on the close-of-day report and the Z-report.

The thresholds are the web dashboard's. A variance is not an accusation; it is the number to explain in the note.

Related: Count and close · The Z-report and the business day

On the till itself: ⚙ → 📖 Help shows this article offline, every role, no PIN.